Refund policy

We want you to love your LiLu. If you don't, we're happy to give you a quick and easy refund — email meg@lilulipcare.com within 30 days of purchase and we'll take care of it. Refunds are issued to your original payment method once processed. Opened or used balm is accepted — we stand behind every product we sell.

If your order arrives damaged or incorrect, email us and we'll make it right at no cost to you.