Frequent Questions
How do I refill my necklace or Bestie
Your LiLu necklace — or Bestie accessory — securely holds a Balm Pearl in the base of the pendant. Each Balm Pearl comes with a protective cap: press-fit the Balm Pearl into the necklace, cap and all, then gently twist the cap off and it's ready to use! Your finger never touches the balm. No messy application, no germs, no digging through your bag — no realizing you own 10 tubes but still have no balm with you. As the balm runs out, the silicone Balm Pearl makes an excellent lip exfoliator. Then discard — or keep it to refill with your DIY Kit — and press in a fresh Balm Pearl.
Will the balm melt in hot weather?
No — your necklace holds your Balm Pearl safely and securely, even in hot August weather, even in tropical locations. Our lip balm's melting point is well over 130°F. But, like all cosmetics, don't leave it in a hot car.
Can I refill it with my own favorite lip balm?
Yes — that's what our Easy 2-Minute Balm Pearl DIY Refill Kit is for. Melt your favorite balm, fill the mold, and make your own Pearls. One tip: use a traditional stick-style balm from a tube — lip tints, lipsticks, and softer balms may not set into stable Balm Pearls. Every DIY Kit ships with a free sample Balm Pearl so you can wear your necklace the day it arrives. Watch the quick demo on our FAQ page.
What comes with my necklace?
Every LiLu necklace comes beautifully packaged with 4 Balm Pearl refills in your choice of color — Radiant Red, Berry Blush, Perfect Pink, or Simple Shimmer Clear — or our Easy 2-Minute Balm Pearl Refill DIY Kit.
What about shipping and returns?
Orders ship quickly from our Kentucky studio via UPS or USPS with tracking — express shipping is available at checkout. And we want you to love your LiLu — if you don't, email meg@lilulipcare.com within 30 days of purchase for a quick and easy refund.















