FAQ & DIY DEMO
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How do I refill my necklace or Bestie?
Your LiLu necklace or Bestie accessory securely holds a Balm Pearl in the base of the pendant. Each Balm Pearl comes with a protective cap. Press-fit the Balm Pearl into the necklace, cap and all, then gently twist the cap off and it’s ready to use! Your finger never touches the balm. No messy application, no germs, no digging through your bag, and no more owning 10 tubes but never having one on you. Once the balm runs out, the silicone makes an excellent lip exfoliator. Then keep it to refill with your DIY Kit, or toss it and press in a fresh Balm Pearl.
Can I refill it with my own favorite lip balm?
Yes, that’s what our Easy 2-Minute DIY Balm Pearl Refill Kit is for. Melt your favorite balm, fill the mold, and make your own Pearls. One tip: use a traditional stick-style balm from a tube. Lip tints, lipsticks, and softer balms may not set into stable Balm Pearls. Every DIY Kit ships with a free sample Balm Pearl so you can wear your necklace the day it arrives. Watch the quick demo below.
Will the balm melt in hot weather?
Not ours. Your necklace holds your Balm Pearl safely and securely, even in hot August weather and tropical locations. Our lip balm’s melting point is well over 130°F. DIY Pearls made with other balms may have a lower melting point. And like all cosmetics, don’t leave it in a hot car.
What comes with my necklace?
Every LiLu necklace comes beautifully packaged with your choice of 4 Balm Pearl refills or our DIY Kit. Balm Pearls come in Radiant Red, Berry Blush, Perfect Pink, or Simple Shimmer.
What are the pendants made of?
LiLu necklaces come in nickel-free solid brass with 14K gold or silver plating, and in solid .925 sterling silver. See each product page for details.
What’s in the balm?
We make our balm in small batches with a simple, deeply moisturizing base: coconut oil, beeswax, sweet almond oil, and avocado oil. Tinted colors use cosmetic-grade pigments that meet EU safety standards. Full ingredients are listed on every product page.
How do I care for my necklace and DIY Kit?
Take your LiLu off before showering, swimming, or working out, because water, chlorine, and sweat dull any finish over time. Skip liquid jewelry cleaners too. A soft cloth is all it needs, and it keeps cleaner chemicals away from where your balm lives. Wash the DIY Kit mold in hot water with dish detergent, and dry it completely before every use.
Is LiLu sustainable?
Genuinely, yes. Your necklace is designed to last a lifetime, and everything in the DIY Kit can be used over and over. Refill with a lip balm sold in a cardboard tube and you’ve built a nearly zero-waste lip balm routine. No more plastic tubes rolling around the bottom of your bag.
What about shipping and returns?
Orders ship quickly from our Kentucky studio via UPS or USPS with tracking, and express shipping is available at checkout. We want you to LOVE your necklace. If you’re not pleased, email Meg@LiLuLipCare.com within 30 days of purchase for a quick and easy refund. [Return the necklace in its original packaging.] [Return shipping is on us / on the customer.] [Used Balm Pearls can’t be returned.]
Easy 2-Minute DIY Balm Pearl Refill Demo
LiLu Lip Care is protected by U.S. Patents US10,455,920 B2 · US9,950,854 B2 · USD884,270 S ·
USD837,653 S · USD881,008 S · USD881,009 S · USD881,010 S · US11,213,108 B2
Easy 2-Minute DIY Balm Pearl Refill Demo