FAQ

 1.   What is in LILU Lip Care?

We carefully sourced our lip care from an American company that focuses on organic and natural products.  Our supplier holds these designations.

Our Lip Balms Pearls® are available in four colors and contain the following ingredients:

Cocos Nucifera (coconut) Oil* Healianthus annus (sunflower) Seed oil* Cera Alba (Beeswax)*
Ricinus Communis (Castor) Seed Oil Theobroma Cacao (Cocoa) seed butter* Butyrospermum Parkii (Shea) Butter Olea Europaea (Olive) Fruit Oil* Octyldodecyl Oleate Simmondsia Chinensis (JoJoba) Oil Tocopherol Bismuth Oxychloride (CI 77163) Aloe Barbadensis Leaf Juice (Aloe) Powder* FD&C Red 7 CA Lake MICA (CI 77019) Titanium Dioxide (CI 77891)
Iron Oxide (CI 77491) FD&C Yellow 5 AL Lake (CI 19140:1) Carmine (CI 75470)

*Organic Ingredients

2.  Is LILU eco-friendly? 

Yes!  We focus on refillable products that decrease what goes in our landfills and oceans.  Our jewelry packaging is made from 100% recycled paper that can be recycled again.  Our cosmetic tubes are also recyclable and made from paper.

3.  Do LILU LIP BALM PEARLS  balm have sunscreen?

Our balm has a natural skin protectant - titanium dioxide.  

 4. How do I put a new balm pearl in my necklace?

When your lip balm runs out, easily replace it with a fresh one. 

 

And when your introductory balm is depleted, visit us to re-order your favorite colors. 

 5.  How long will a balm pearl last?

Approximately 50-75 uses each.

6.  What is your return policy?

LiLu is a personal care product and you may return for defects only.  We carefully review each piece before we send it to you to ensure that you are 100% satisfied with you purchase.

7.  What comes with my purchase?

Your LILU necklace comes perfectly packaged for gifting in a beautiful box with an organza-style jewelry pouch. Your necklace is pre-loaded with a Simple Shimmer LiLu Lip Balm Pearl™.  A bonus assortment pack of 4 additional Lip Balm Pearls, in a variety of colors, is also included with your purchase.  

8.  Am I going to love LILU

Yes!