FAQ & DIY DEMO
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When will the Dream Kits, Bestie Bundles, and DIY Refill Kits be back in stock?
Soon! DIY Kits, Bestie Bundles, and Dream Kits are restocking in the coming weeks. Scroll to the bottom of any page to sign up for restock notifications.
How do I refill my necklace or Bestie?
Your LiLu necklace — or Bestie accessory — securely holds a Balm Pearl in the base of the pendant. Each Balm Pearl comes with a protective cap: press-fit the Balm Pearl into the necklace, cap and all, then gently twist the cap off and it's ready to use! Your finger never touches the balm. No messy application, no germs, no digging through your bag — no realizing you own 10 tubes but still have no balm with you. As the balm runs out, the silicone Balm Pearl makes an excellent lip exfoliator. Then toss it — or keep it to refill with your DIY Kit — and press in a fresh Balm Pearl.
Can I refill it with my own favorite lip balm?
Yes — that's what our Easy 2-Minute Balm Pearl DIY Refill Kit is for. Melt your favorite balm, fill the mold, and make your own Pearls. One tip: use a traditional stick-style balm from a tube — lip tints, lipsticks, and softer balms may not set into stable Balm Pearls. Every DIY Kit ships with a free sample Balm Pearl so you can wear your necklace the day it arrives. Watch the quick demo above.
Will the balm melt in hot weather?
No — your necklace holds your Balm Pearl safely and securely, even in hot August weather, even in tropical locations. Our lip balm's melting point is well over 130°F. But, like all cosmetics, don't leave it in a hot car.
What comes with my necklace?
Every LiLu necklace comes beautifully packaged with 4 Balm Pearl refills in your choice of color — Radiant Red, Berry Blush, Perfect Pink, or Simple Shimmer Clear — or our Easy 2-Minute DIY Kit.
What are the pendants made of?
Our Polished and Satin finishes are jewelry-grade, nickel-free alloy with a robust plating — fine jewelry beauty at a more reasonable price.
What's in the balm?
We make our balm in small batches with a simple, deeply moisturizing base: coconut oil, beeswax, sweet almond oil, and avocado oil. Tinted colors add safe cosmetic-grade pigment. Full ingredients are listed on every product page.
How do I care for my necklace and DIY Kit?
Take your LiLu off before showering, swimming, or working out — water, chlorine, and sweat dull any finish over time. Skip liquid jewelry cleaners too: a soft cloth is all it needs, and it keeps cleaner chemicals away from where your balm lives. Wash the DIY Kit mold in hot water with dish detergent, drying completely before every use.
Is LiLu sustainable?
Genuinely, yes. Your necklace is designed to last a lifetime, and everything in the Easy 2-Minute DIY Kit can be used over and over. Refill with a lip balm sold in a cardboard tube and you've built a nearly zero-waste lip balm routine — no plastic tubes rolling around the bottom of your bag, ever again.
What about shipping and returns?
Orders ship quickly from our Kentucky studio via UPS or USPS with tracking — express shipping is available at checkout. We want you to LOVE your necklace. But if you're not pleased, email Meg@LiluLipCare.com within 30 days of purchase for a quick and easy refund.
Easy 2-Minute DIY Balm Pearl Refill Demo
LiLu Lip Care is protected by U.S. Patents US10,455,920 B2 · US9,950,854 B2 · USD884,270 S · USD837,653 S · USD881,008 S · USD881,009 S · USD881,010 S · US11,213,108 B2