I love my Bestie so much I ended up getting 2! The second was missing the washer so was loose when you ******* it closed, but I contacted customer service and they immediately replaced it with a new one along with a personalized note to me with it. Great customer service experience!!
I was hesitant to spend 12 on lip balm, but then I thought I would just give it a try. I am equating this to buying a bottle of water- you are paying for the convenience. And that is how I feel with this. It is not expensive, but still more than chapstick, but it is always with me. My office is really dry and it sits on my ID badge and I love it.